Digital versus the human touch
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  Running Time: 11:30 Date: 01/04/2019 How good is your frontline staff at providing quality customer service? If it's not at the level it should be, the issues may lie with your leadership. As digital technology makes it easier and quicker to buy online, many customers still crave a human connection with the companies they buy from. Customer service expert, Jaquie Scammell, offers six steps business leaders can adopt to help drive stronger customer service. It's from her book, 'Creating a Customer Service Mindset'. Topics: Customer Service |
 Jaquie Scammell |