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IntroductionListen Now
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If your sales team is struggling to close a sale, perhaps your technique is wrong. Drawing on decades of experience, Glenn Poulos introduces his "Punch Perfect Pitch" strategy, with an emphasis on face-to-face interactions over remote selling. Read More | 
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Budget 2024Listen to a Preview
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Running Time: 9:31A measly $325 in small business energy relief in the 2024 Federal Budget has left business owners deflated. At a time of often drastic economic uncertainty in the sector, there was a valid expectation that more assistance would have been forthcoming. Read More |  Prof Robert Brooks, Monash University
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The franchise kingListen to a Preview
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Running Time: 8:54In 1982, Jim Penman was earning a PhD in history while mowing lawns on the side. It was the beginnings of Jim's Mowing. Read More |  Jim Penman, Jim's Group
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Embracing the role of coachListen to a Preview
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Running Time: 10:32Great coaches - as with great leaders - are able to support each individual in a team and create an enabling environment to allow them to perform at their best. Read More |  Prof Martin Bean, The Bean Centre
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A perfect sales pitch with punch!Listen to a Preview
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Running Time: 8:12If you or your sales team struggles to close a sale, you might need a different approach to the sales pitch. Glenn Poulos has developed a sales pitch from his many years in corporate sales, marketing and customer service roles. Read More |  Glenn Poulos, NWS
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Beware: the new "green tape"Listen to a Preview
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Running Time: 9:28The corporate world has been dealing with "ESG" for years, but now the system is encroaching on small business, and is threatening to bring with it a new world of bureaucratic pain. Read More |  Anne Nalder, Small Business Association of Australia
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Proposed Vic property tax: a ripple effect?Listen to a Preview
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Running Time: 8:40A new proposed tax in Victoria aims to bolster the revenue base of the state government, which, like other states, is grappling with substantial debts. Read More |  Steve Baxter, Forvis Mazars
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Stories are good for sales: that's a fact!Listen to a Preview
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Running Time: 8:53Facts and stories play a vital role in successful sales operations. While facts build trust and demonstrate value, stories engage and connect with people on an emotional level. Read More |  Sue Barrett, Barrett Consulting Group
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How to handle different personalitiesListen to a Preview
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Running Time: 11:16Do you find some people on your team are difficult to communicate with? Perhaps they don’t give straight answers, or they dominate group conversations, or they're outright hostile. Read More |  Leah Mether
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Closing comments & quote of the monthListen Now
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Our quote this month is on customer service. From the doyen of business, Sam Walton, founder of American retail chain, Walmart. He said... Read More | 
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