Play All
IntroductionListen Now
Update Required
To play the media you will need to either update your browser to a recent version or update your Flash plugin.
 
We start the final program of 2023 with the Queen of Cakes. Paris Cutler created an empire of high-quality couture cakes, snapped up by Hollywood A-listers and other celebrities. But when the GFC hit, Paris almost lost it all. Read More | 
| |
Planet Cake's sweet taste of successListen to a Preview
Update Required
To play the media you will need to either update your browser to a recent version or update your Flash plugin.
Running Time: 10:21When Paris Cutler left the corporate world to pursue her own start-up dream, little did she know she'd be the undisputed champion of high-end cakes. Read More |  Paris Cutler
| |
Customer service - the Macquarie wayListen to a Preview
Update Required
To play the media you will need to either update your browser to a recent version or update your Flash plugin.
Running Time: 8:04If you're looking for inspiration on customer service, a large telco would probably not be your first choice. But there is one little-known telecom brand which has got its customers raving: Macquarie Technology Group. Read More |  Dr Joseph A. Michelli
| |
You are your brandListen to a Preview
Update Required
To play the media you will need to either update your browser to a recent version or update your Flash plugin.
Running Time: 7:24How much do you think about the way you look, the clothes you wear, the way you sound, and even the way you walk, stand and sit? These are all elements of your personal brand, and they can help you make a strong impression with your market. Read More |  Emma Duzhnikova
| |
Have you made the wrong hire?Listen to a Preview
Update Required
To play the media you will need to either update your browser to a recent version or update your Flash plugin.
Running Time: 7:18What happens when the person you've hired isn't performing as you'd hoped? It's important to have an onboarding process that continues well after the employee's first day, says workplace expert Michelle Gibbings. Read More |  Michelle Gibbings
| |
Be your own coachListen to a Preview
Update Required
To play the media you will need to either update your browser to a recent version or update your Flash plugin.
Running Time: 8:28Many successful business owners swear by the advantage of having a business coach. Unfortunately, it can be hard to find the right one, and even when you do, they're not always available when you need them. An alternative is self-coaching. Read More |  Karen Stein
| |
When staff ask for a pay riseListen to a Preview
Update Required
To play the media you will need to either update your browser to a recent version or update your Flash plugin.
Running Time: 10:57Inflation and cost-of-living pressures have contributed to a tightening of household budgets, which leads to employees scrutinising their pay packets. Some feel they should be getting paid more. Read More |  Karen Gately, Corporate Dojo
| |
Why volunteering is good businessListen to a Preview
Update Required
To play the media you will need to either update your browser to a recent version or update your Flash plugin.
Running Time: 6:17Australians are a caring and sharing lot. Some 25 percent of us volunteer on a formal basis. A lot of companies allow their staff to take time off for volunteering activities, including the state emergency services, environmental organisations, and so on. Read More |  Helen Baker
| |
The power of a 'customer report card'Listen to a Preview
Update Required
To play the media you will need to either update your browser to a recent version or update your Flash plugin.
Running Time: 8:39The majority of organisations are too myopic in their sales strategies by pushing monthly or quarterly goals. Sales teams need to understand and embrace the company's long-term strategy for effective sales. Read More |  Roy Osing
| |
Xmas cheer and watchoutsListen to a Preview
Update Required
To play the media you will need to either update your browser to a recent version or update your Flash plugin.
Running Time: 7:44It's not called silly season for nothing. The end-of-year party is meant to be a time to celebrate and recognise a job well done. But a well-meaning reward could turn into a legal nightmare, warns lawyer Tracey Mylecharane. Read More |  Tracey Mylecharane
| |
Closing comments & quote of the monthListen to a Preview
Update Required
To play the media you will need to either update your browser to a recent version or update your Flash plugin.
Our quote this month is from Samuel Langhorne Clemens, better known by his pen name, Mark Twain. He said... Read More | 
| |