Introduction
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  Date: 01/07/2023 We begin the program with a success story spanning three generations. Arty Raptis is CEO of premium seafood supplier, A. Raptis & Sons, and grandson of Greek immigrants who founded the business in the 1950s. Arty explains how the company has prospered over seven decades by investing in technology while staying true to its core values. Also this month, marketing guru Amy Miocevich helps us identify the bottlenecks in the customer journey. HR expert Karen Gately knows what to say to staff who believe they’re entitled to a wage increase to match inflation. Behavioural specialist Bri Williams unpicks the sales call and what you can say so you don’t get the brush-off. Julia Ewert says it’s time to adopt an online sales approach. Tax expert Steve Baxter explains the complicated rules around payroll tax. If you have staff that are struggling financially, Jacqui Clark discusses what you can do to support them. Donna McGeorge says ChatGPT is something to embrace rather than fear. And we finish the program with entrepreneur Roy Osing, who insists the way you react to customer-service mistakes could actually be great for your business. |
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