How to handle angry customers
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  Running Time: 12:02 Date: 01/04/2021 When a customer is upset with a product or service, it’s often the frontline staff who cop the complaint. To ensure a bad situation doesn’t escalate, it’s important to know how to deal with a customer’s difficult behaviour. Customer service expert Monique Richardson outlines strategies businesses can adopt to handle customers in a variety of challenging situations. Topics: Customer Service |
 Monique Richardson |