Ask you clients the right questions
Listen to a Preview
Update Required
To play the media you will need to either update your browser to a recent version or update your Flash plugin.
  Running Time: 6:48 Date: 01/08/2024 If you want to provide the best service to your clients, you have to understand their underlying issues and concerns. Sounds like common sense, but Mark Holton of Smithink says it's incredible how so many accountants neglect regular conversations with their clients. Mark uses a matrix with open-ended questions to elicit detailed information and ultimately build trust. Topics: Business Growth, Customer Service |
 Mark Holton, Smithink |