Rules Of Engagement: Winning The Hearts Of Staff
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  Date: 01/04/2011 Learn how the FiFo concept has helped one business grow. That's Fit In or * Off! It's one of several fascinating "rules of engagement" for employees at Neil Tilley's Upstream Print Solutions, which has now reached $100 million tur Actively engaging staff has been a central plank in the success of Upstream Print Solutions since its formation in the mid-1990s. Founder and CEO, Neil Tilley, has long believed that staff engagement is critical to business growth and, to achieve that engagement, he's developed a firm set of rules. For example, employees need to understand that they have rights and obligations in their interaction with others. We learn about the concept of FiFo, which highlights the importance of fitting in - or else! We also learn about the value of 360 degree appraisals, from the top of the organisation down; and the importance of "bringing out the dead", which offers opportunities for all employees to express their views about what's really going on in the business. Neil Tilley's rules of engagement have helped transform Upstream Print Solutions from a tight band of ten staff in 1995, to 297 staff members now and a turnover of $100 million. Topics: Business Growth, Leadership, Success Stories |
 Neil Tilley, Upstream Print Solutions |