Serving 'humans' in the digital era
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  Running Time: 9:38 Date: 01/05/2024 Businesses are scrambling to keep up with latest technological trends and take advantage of the efficiencies of digitisation. At the same time, mediocre customer service is rampant. How can you both embrace the benefits of the digital era while also servicing customers with the human touch they crave? Well, Jaquie Scammell has provided the answers with her new book, 'The Future of Service is 5D'. The concept encompasses the physical, cognitive, emotional, social, and spiritual dimensions of human interaction. Jaquie encourages bosses to create conditions that allow employees to thrive in each dimension. Topics: Customer Service, Digital |
 Jaquie Scammell, ServiceQ |