Smashing the loyalty myth
Listen to a Preview
Update Required
To play the media you will need to either update your browser to a recent version or update your Flash plugin.
  Running Time: 7:36 Date: 01/12/2015 Don’t be complacent with how you feel and think about your customers — it could ruin you. Thanks to the internet, your loyal following of customers could easily be gone tomorrow as they find cheaper alternatives online. Customer service expert Darrell Hardidge of SANGUITY says companies really need to innovate to capture and keep a client’s loyalty. Topics: Customer Service |
 Darrell Hardidge, SAGUITY |